Need Help?
Click the red "HELP" button in the bottom-right of this page to create a support ticket for our Help Desk Team.
Frequently Asked Questions
We believe in honest pricing that embodies our confidence in our products. That's why we offer straight-forward "pay as you go" quarterly pricing without any long-term contracts or hidden fees. If you decide the scanner is not right for you, simply let us know a minimum of 3 days before your automatic renewal date and no hard feelings. After all, we're friends!
The scanner delivers analysis and scanning for the following key time-frames: Weekly, Daily, 4-Hour and Hourly. If you are seeking analysis on shorter-term horizons, we encourage you to consider the TAS Market Profile charting add-on indicators.
There is not a need for an external data feed or host platform to run the scanner. Since the scanner delivers our proprietary analysis and algorithmic-derived levels, we are proud to offer all-inclusive package for our users.
The tickers, symbols and markets available for scanning must be contained with the offering hard-coded inside of the Scanner. At the present, this includes stocks contained within the NIFTY50 Index. You cannot add a market that is not contained with this database of available markets.
An active subscription is required. After subscribing to the scanner, you'll receive an email with your login credentials. If you did not receive this email or have forgotten your login, select the "Forgot Password" option on the login screen of the scanner to have your information emailed to you again.
PASSWORD STILL NOT WORKING? If the password recovery email does not include a password (empty field), you are likely not activated. If the password doesn't work, your access period may have expired already. Note that passwords are case sensitive and make sure you are not copying and pasting an invisible space into the field.
STILL NEED HELP? Create a support case by emailing us at [email protected].
To cancel your subscription, simply email our friendly TAS Help Desk Team at [email protected] a minimum of 3 days prior to your automatic monthly renewal date and inform them of your desire to discontinue your membership. We respect your decision.
We respect your decision if you opt to cancel. If you notify us a minimum of 3 days prior to your automatic renewal date you will not be charged further. Per our Terms of Use and User Agreement, there are no refunds or prorated return of fees on paid subscriptions. This is also clearly stated on every page on our website. Thanks for understanding.
Candid Commodities, LLC is the company that owns the TAS Market Profile brand and product line. It provides billing and subscription management services for our valued clients and this is why you'll see "Candid Commodities" displayed on your credit card statements.
If you require technical assistance or would like to submit feedback to our company, create a support ticket by emailing our friendly TAS Help Desk team at [email protected].
RISK DISCLOSURE STATEMENT: There is a risk of loss in trading stocks, commodity futures, options, and Forex. This risk can be substantial and therefore investors should carefully consider their financial suitability prior to trading. Past performance is not indicative of future performance. The software, strategies, website and any associated websites or digital venues are for educational purposes only and should not be construed as an express or implied promise or guarantee that you will profit or that losses may be limited in any manner whatsoever. Users of the information accept sole responsibility for the outcomes of their deployment and hold Candid Commodities, LLC and any associated companies, agents, management and owners harmless without reservation. Any testimonials shown represent a moment in time and satisfaction levels are subject to change without notice. The experiences shared may not be typical of what you can expect to achieve and the claims have not been verified. Please trade responsibly.
CFTC RULE 4.41: Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown, in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight, in addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk in actual trading. For example, the ability to withstand losses or adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all of which can adversely affect actual trading results.
ALL SUBSCRIPTIONS ARE AUTOMATIC AND RECURRING IN NATURE. There are no refunds or prorated return of fees on paid subscriptions. To cancel, members are required to notify the TAS Help Desk a minimum of 3 days in advance of the automatic recurring billing date by emailing [email protected].
